Comcare claims - Commonwealth compensation

Tips to avoid your Comcare Claim being denied

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When filing a Comcare claim, individuals expect to receive the support and compensation they deserve for work-related injuries or illnesses. However, there are instances where Comcare claims are denied, leaving claimants confused and frustrated. It’s essential to understand the common reasons for Comcare claim denials, as this knowledge can help individuals navigate the claims process more effectively and improve their chances of a successful outcome.

Insufficient or Inconsistent Evidence

One of the primary reasons for claim denial is the lack of sufficient or consistent evidence to support the claim. Comcare requires strong, credible, and well-documented evidence that clearly establishes a link between the injury or illness and the individual’s work. Inadequate medical documentation, contradictory statements, or a lack of supporting evidence can weaken the claim and lead to denial.

Failure to Meet Eligibility Criteria

To be eligible for compensation under Comcare, the injury or illness must be work-related and occur during the course of employment. If it is determined that the incident or condition does not meet the criteria or does not arise out of the individual’s employment, the claim may be denied. It’s crucial to provide detailed information about the circumstances surrounding the injury or illness to establish the connection with work.

Delayed Reporting

Prompt reporting of the injury or illness to the employer is vital. Failure to report the incident within the specified timeframe (usually 30 days) can be grounds for claim denial. In addition to notifying the employer promptly you should also  document the incident, ensuring a clear record of the timeline and circumstances.

Pre-existing Conditions

When a claimant has a pre-existing condition, Comcare will carefully assess whether the injury or illness is primarily due to the work-related factors or the pre-existing condition. If it is determined that the pre-existing condition is the main cause, the claim may be denied. However, if the work-related factors have aggravated or significantly contributed to the condition, you may still be eligible for compensation.

Disputed Causation

Sometimes, there may be disagreements or conflicting opinions among medical professionals regarding the cause of the injury or illness. Comcare may require additional evidence or further investigation to establish a clear causal relationship between the condition and work. If the evidence is inconclusive or insufficient to demonstrate the connection, the claim may be denied.

Failure to Follow Procedures

Compliance with the proper procedures and requirements set by Comcare is essential throughout the claims process. Failure to meet deadlines, provide requested information, or attend necessary medical examinations can result in claim denial. It’s crucial to stay organised, keep track of deadlines, and ensure all requested documentation is submitted promptly.

Non-compliance with Rehabilitation or Return-to-Work Programs

Comcare expects claimants to actively participate in recommended rehabilitation or return-to-work programs. If individuals fail to comply with these programs without reasonable justification, it can lead to claim denial. It’s important to engage proactively in the rehabilitation process and follow the prescribed steps to enhance the chances of a successful claim.


While Comcare claim denials can be disheartening, understanding the main causes behind them can help individuals prepare and navigate the claims process more effectively. By ensuring strong and consistent evidence, meeting eligibility criteria, promptly reporting incidents, providing accurate information, and following the procedures diligently, individuals can increase their chances of a successful claim. In cases of claim denial, seeking legal advice and utilizing the available appeal processes can help pursue the rightful compensation. Remember, persistence and proper understanding of the claims process can make a significant difference in achieving a successful outcome.

Get in Touch!

Tim White and his team advise Commonwealth employees across Australia on their entitlement to compensation and making Comcare claims, including assisting when claims have been denied.

To discuss anything Comcare claim related, please get in touch with Tim on 1800 730 842 or via – or you can find out more about our Comcare Claims experience here.