How Do I Give My DVA Claim the Best Chance of Being Accepted?

For current and former Australian Defence Force (ADF) members, the Department of Veterans’ Affairs (DVA) provides vital support through the military compensation system. However, navigating this process can be complex, and many veterans find their initial claims are rejected due to incomplete information or avoidable errors. 

After more than 25 years assisting Defence Force members and veterans across Australia, I’ve seen how the right preparation and strategy can make all the difference.

Here are my top tips for giving your DVA claim the best chance of success. 

 1. Get the Details Right From the Start 

One of the most common reasons DVA claims are delayed or rejected is missing or unclear information. When completing your claim: 

• Clearly identify the condition or injury you’re claiming for. 
• Be specific about when, where and how it occurred – including the service activity or incident involved. 
• Attach all relevant medical evidence, service records, and incident reports. 

The DVA must be satisfied that your condition is linked to your service. Clear, factual and consistent detail helps establish that connection early. 

 2. Seek Medical Evidence That Supports Causation

A strong claim is built on credible medical evidence. Make sure your treating doctor or specialist understands that your injury or illness relates to your Defence service. 

Ask your medical provider to clearly explain: 

• The diagnosis (using recognised medical terminology). 
• How your service contributed to or aggravated the condition. 
• The timeline of symptoms and treatment. 

For example, a statement that says “the member’s knee injury is consistent with repetitive impact activities during Army training” can carry much more weight than a short note that simply says “injury occurred while serving”. 

3. Understand the Different Acts

The DVA manages compensation under three key pieces of legislation: 

• Veterans’ Entitlements Act 1986 (VEA) 
• Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) 
• Military Rehabilitation and Compensation Act 2004 (MRCA) 

Each Act has different eligibility rules, benefits, and assessment processes. Knowing which one applies to your claim – and structuring your evidence accordingly – can be crucial to success. 

An experienced military compensation lawyer can help you determine the best legislative pathway and ensure your evidence aligns with the relevant criteria. 

 4. Be Honest and Consistent

It’s important to be transparent when describing your service and medical history. Inconsistencies between your written statement, medical reports, or service records can raise red flags and slow down your claim. 

If something is unclear or you’re unsure of dates, it’s better to say so than to guess. DVA delegates value honesty and accuracy, and it builds credibility for your claim. 

 5. Don’t Underestimate the Impact of Mental Health Conditions 

Psychological injuries – including PTSD, anxiety and depression – are among the most commonly claimed conditions under DVA. However, many veterans hesitate to disclose or document their symptoms. 

If your mental health has been affected by service, seek professional assessment and treatment early. Comprehensive mental health records can be key to ensuring your claim is properly recognised and accepted. 

6. Respond Promptly to DVA Requests

Once your claim is lodged, DVA may request further information or medical assessments. Delays in responding can stall your claim’s progress or lead to adverse decisions. 

Keep a record of all DVA correspondence and set reminders to follow up promptly. Having a lawyer to advocate and manage communication on your behalf can also ensure nothing slips through the cracks. 

7. Get Advice Early

Even the strongest claims can become complicated once assessments begin. Engaging a DVA claims lawyer early allows you to: 

• Identify and address weaknesses before submission 
• Understand which evidence will carry the most weight 
• Avoid common procedural pitfalls 
• Seek internal review or appeal promptly if your claim is rejected 

Professional support can help you avoid months, or even years, of unnecessary delays or rejections. 

Final Thoughts 

Your service to Australia deserves recognition and support. By approaching your DVA claim strategically – with clear, detailed evidence and the right advice – you can give yourself the best chance of a smooth and successful outcome. 

Get in Touch 

TGB Lawyers has assisted Defence Force members, veterans and their families with military compensation and DVA claims for more than two decades. 

If you’re thinking about lodging a claim or need help strengthening an existing one, we’re here to guide you through every step. 

Don’t pay a percentage of your compensation IN FEES – choose a lawyer who values transparency and fairness every step of the way, Get In Touch.