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Frequently Asked Questions

How much will it cost?

Not surprisingly this is the question we get asked the most. And it is the hardest one to answer – because it is often almost impossible at the beginning of a matter to accurately estimate what the final cost will be.

Personal injury matters

We can tell you that, if you have been injured (for example in a car accident or at work), we usually will not charge you anything until you have received your compensation. If your claim is successful we  are in some cases able to recover some of your costs and legal fees from the insurance company that pays the compensation. We then deduct the rest of our fees from your compensation money before we pass it on to you.

Other matters

In other matters we recommend that you discuss costs with your lawyer. Your lawyer is going to be best placed to explain the likely fees in your particular circumstances, so don’t hesitate to ask. We understand this is an important issue for you and are always happy to talk about it.

Sending bills

Where we are charging you for work as we do it, we try to send bills regularly (usually monthly). This helps with your cash flow – and ours.

Our accounts are payable within 14 days. Out of pocket expenses in addition to our legal fees we charge separately for the following costs if they are incurred on your behalf .

Compliments and Complaints

If you have a compliment or complaint about the service you are receiving, please tell us about it. We recommend that you first mention any problems to the lawyer who is dealing with your matter.

If he or she is unavailable, or you would prefer to discuss with someone else, please telephone or write to Claudio Galloni, our General Manager, or Morry Bailes, our Managing Partner, in our Adelaide office, who will look into your problem and then contact you to talk about it.

We look forward to working with you to achieve a successful outcome.

We answer many more questions in our blogs section. Click here.